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Facebook outage impacts businesses, law enforcement efforts

Whether you were searching for a new product or a missing person, Monday’s outage of Facebook services had an impact on almost everybody. A day after whistleblower Frances Haugen came clean on some of Facebook’s business practices, the social media giant and two of its subsidiaries, WhatsApp and Instagram, experienced a service outage that lasted six to eight hours on Monday. Facebook officials have since apologized with its Vice President of Infrastructure Santosh Janardhan blaming the outage on configuration changes on its backbone routers that caused a chain reaction to affect its data centers. For close to 200 million small businesses around the world, that meant not being able to communicate with customers. For law enforcement agencies like the Door County Sheriff’s Department, it means having to go through another layer to get important information like yesterday’s missing person report out to people. Chief Deputy Pat McCarty says social media is an effective way for them to share information with the public but says it can be a double-edged sword.

As of 8:30 a.m., Sofiya J. Ackerman was still missing from her Baileys Harbor home. She was last seen at her residence on Sunday. It is believed that she left on her own and it is not known where she was planning to go. Any information about Ackerman and her whereabouts should be shared with the Door County Sheriff’s Department at 920-746-2416.

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