UPDATE (9:30 P.M. 5/17): We have compiled the latest updates from Cellcom as they continue to work on the full restoration of voice and text services.
Cellcom is still working on restoring its voice and SMS text services to its customers as its outage reaches its second full day.
The telecommunications company first notified its customers at about 11 p.m. Wednesday that they were dealing with an outage affecting their voice network. However, data and text services were still working at that time. After 6 a.m. on Thursday, the outages spread to its SMS messaging service.
In its latest update, a spokesperson assured customers that they had teams working through the night to resolve the issue, though they still do not have a clear timeline to share as to when they can expect service to continue. “We’re tracking real technical momentum and will keep you informed as we lock in restoration milestones,” a company statement read. The company also assures its customers that there is no indication that customer data has been compromised and will continue monitoring that aspect. Data, iMessage, RCS, and internet services are all working. However, number porting is still impacted. In the meantime, Cellcom recommends applications like iMessaging, RCS messaging, or third-party applications like WhatsApp or Facebook Messenger to contact people. The Door County Sheriff’s Department and the Kewaunee County Sheriff’s Department also remind you that 911 is still operational in cases of emergency. You can read the complete statement below.
