With grocers trying to make shopping more efficient and cost-effective, self-checkout lanes in stores locally are not gaining more popularity like the worldwide trend. According to ConnectPOS, roughly 75 percent of shoppers nationally utilize self-checkout for groceries regularly. Store Manager Alex Stodola from Stodola’s IGA in Luxemburg says the customer service aspect is essential, and he has no plans on adding self-checkout lanes in the foreseeable future.
Stodola notes that his customers appreciate interacting with store clerks and the baggers who offer carryout services. The New York Post reported last week that the British grocery chain Booths is scrapping self-checkout lanes in its 28 stores in northern England after six years.
