With the end of Wisconsin’s winter disconnection moratorium approaching, Wisconsin Public Service (WPS) is urging customers in Door and Kewaunee counties to take action now if they are behind on their energy bills.

The statewide moratorium, which prevents residential service disconnections during the winter months, expires April 15. Those who have not made payment arrangements by that date could be at risk of losing service.

“Customers who are behind should contact us right away so we can work together on a solution,” said WPS media executive Matt Cullen. “Disconnection is always a last resort, and we have programs in place to help keep people connected.”

Cullen emphasizes that if you are enrolled in and currently on a payment plan, you are not subject to disconnection. The utility offers options such as budget billing for consistent monthly payments and access to energy assistance programs for qualifying households.

Cullen said the company works year-round with customers facing financial challenges. “We want people to know help is available, but it starts with reaching out,” he said. "For us, disconnection always has been, and always will be a last resort."  Cullen added.

At the same time, WPS is warning residents to be alert for scams, which tend to increase as the moratorium deadline nears. Scammers often pose as utility representatives, using spoofed caller IDs or automated messages to demand immediate payment.

“They may threaten shutoffs within hours and ask for payment through unusual methods like prepaid cards, payment apps, and even through crypto,” Cullen said. “Those are major red flags.”

Customers who receive suspicious calls are advised to hang up and contact WPS directly to verify the request.

For more information, questions about your account or to report potential fraud, please visit the WPS website.